Workforce
Management,
Solved.
Stop burning cash on inefficiencies. I combine mathematical precision with operational strategy to fix your capacity planning and scheduling.
Brand Experience
Turn your capacity planning into a competitive advantage.
Capacity planning often suffers from broken formulas and gut feelings. This results in overstaffing on weekends and burning out agents during unexpected spikes.
The Old Way
Reactive hiring, static schedules, and guessing games.
The Seldon Solutions Way
Predictive modeling, flexible staffing, and custom tools.
Proven Results
For over a year, our weekend staffing costs were a significant concern. Following Adrien’s detailed analysis and optimization, we realized a savings of tens of thousands of dollars in weekend staffing costs alone. All without an impact to service metrics.
The custom-developed tools provided have been instrumental in enhancing our strategic planning capabilities.
Adrien’s capacity simulation revealed we didn't need more heads. That single insight saved us ~$150k in unnecessary Q4 hiring costs.
Our internal Erlang calculator was a black box that nobody trusted. Adrien didn't just fix the formulas; he built a transparent, dynamic model that our finance team actually trusts. We went from arguing about the budget to agreeing on it in minutes.
Solutions for Scale
I don't just give advice. I build the infrastructure your team needs to operate efficiently.
Capacity Planning & Forecasting
I build 12-month hiring roadmaps based on historical data, seasonality, and shrinkage. Know exactly who to hire and when.
Financial Precision
Reduce weekend staffing costs and idle time without impacting SLA. I find the hidden money in your schedule.
Simulation Modeling
Lightweight, custom Excel/Google Sheet tools for Erlang C calculations. No expensive SaaS subscriptions needed.
Fractional Leadership & Training
Whether you need a Fractional WFM Director to steer the ship or mentorship to upskill your existing managers, I provide the leadership needed to professionalize your operation.
A simple, transparent process to move from chaos to clarity.
Discovery Audit
I deep dive into your current data, schedules, and pain points to identify the immediate leaks in your budget.
Strategy Roadmap
I deliver a customized plan—forecasting models, staffing requirements, and tooling changes—tailored to your goals.
Build & Hand-off
I implement the tools and train your team to manage them, ensuring you have a sustainable internal capability.
For over 15 years, I've worked behind the scenes of high-volume support centers at companies like Stripe, AWS, and Boeing. I've seen the same pattern repeated everywhere: teams running on "gut feeling" rather than data.
I founded Seldon Solutions to bring enterprise-grade workforce management science to teams that need it most. I build the tools and processes that allow you to sleep at night, knowing your customers are covered.
🎤 4x Speaker at SWPP Annual Conference
Nashville (2022, 2024, 2025, 2026)
Common Questions
Do I need to switch my current WFM software?
What is the typical ROI?
Do you offer long-term retainer options?
How long does an initial audit take?
Let's look at your numbers.
Choose the option that works best for you: schedule a time directly on my calendar, or send me your details to request a proposal.
Fast Track
Ready to move? Book a 30-minute discovery call directly on my calendar.
Project Inquiry
Tell me a bit about your situation, and I'll reach out to schedule a brief discussion.